Every Respivea Pro order is covered by our 100-night money-back guarantee. This page explains how the guarantee works, what is covered, and how to request a refund, replacement or exchange.
100-night money-back guarantee
Use Respivea Pro every night for up to 100 nights from the date you receive it. If you are not satisfied with the difference it has made to your nights, email us within those 100 nights and we will refund the price of the device in full. You do not need to send the device back. The guarantee applies to one device per customer and to orders placed directly on respivea.com.
Why we ask for 45 nights first
Respivea Pro works by training the muscles of the throat, and that takes time. Most customers notice less snoring within the first few weeks, but the strongest results build over three to four months of nightly use. For that reason we ask you to use the device for at least 45 consecutive nights before deciding. If you have used it for 45 nights and are still not happy, you remain fully covered until night 100.
Before you request a refund, talk to us
Nine times out of ten, a device that “isn't working” is a device that isn't sitting in the right place, isn't making good contact with the skin, or is being used with a worn patch. Email hello@respivea.com with a short description of how you are using it and we will walk you through the adjustments that make the difference. If it still isn't right for you, we process the refund straight away.
Eligibility
- The refund request must reach us by email within 100 nights of the delivery date shown on your tracking
- The order must have been placed on respivea.com
- One refund per customer and per household
- Promotional codes, gifts included in the bundle and shipping protection are not refunded separately; they have no cash value
Damaged or defective items
If your device arrives damaged or develops a fault, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a replacement at no cost, or refund you in full if you prefer. We may ask you to return the faulty unit using a prepaid label we provide.
Lifetime warranty
Every Respivea Pro bundle includes our lifetime device warranty. If the device stops working at any point through normal use, we replace it free of charge. The warranty does not cover damage caused by water, drops, misuse, unauthorised repair or the use of patches that are not genuine Respivea patches. The warranty covers the device only, not the patches, string or charging accessories, which are consumables.
Non-refundable items
- Contact patches that have been opened or used
- Orders refunded once already under the guarantee
- Any item not purchased from respivea.com
Returns and exchanges
Because the guarantee does not require a return, we do not operate a general returns service. If we ask you to return a faulty device, we will send you a prepaid label; please pack the device in its original case and include your order number. Exchanges for a different product are handled as a refund followed by a new order.
Refunds
Refunds are issued to the original payment method within 3 business days of our confirmation email. Depending on your bank or card issuer, the money usually appears on your statement within 5 to 10 business days. We will email you when the refund has been sent.
Cancelling an order
You can cancel an order free of charge at any time before it is dispatched by emailing us with your order number. Once an order has been dispatched, the 100-night guarantee applies instead.
Your statutory rights
This policy is in addition to, and does not replace, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, including your 14-day right to cancel a distance purchase. Questions: hello@respivea.com.