We currently ship to the United Kingdom only. All prices on respivea.com include delivery; there is nothing extra to pay at checkout.
Dispatch
Orders are dispatched within 1 to 3 business days of payment, Monday to Friday. Orders placed on a weekend or UK bank holiday are processed on the next business day. You will receive an email with your tracking number as soon as your parcel is on its way.
Delivery times
Delivery usually takes 5 to 10 business days from dispatch. During busy periods, such as the weeks before Christmas, or during postal strikes and severe weather, delivery can take a little longer. If your parcel has not arrived within 15 business days of dispatch, email us and we will investigate with the carrier and, if necessary, send a replacement.
Tracking
Every order is tracked. Use the link in your dispatch email to follow your parcel. Tracking can take 24 to 48 hours to update after dispatch.
Delivery address
Please check your address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.
Shipping protection
Shipping protection is included free with every Respivea Pro bundle. If your parcel is lost in transit or arrives damaged, we send a replacement at no cost; just email us with your order number and, for damage, a photo.
Customs and duties
All orders are delivered within the UK and no customs duties or import charges apply.
Outside the UK
We do not ship outside the United Kingdom at the moment. If you would like to be told when we open delivery to your country, email hello@respivea.com.